Film the reaction.
Get 50% back.
Capture the moment your gift lands. Send us your reaction video and we'll refund 50% of your order.
— Hundreds of couples have filmed their reaction —
How to do it
In 4 simple steps
Set up
Phone in portrait mode, good lighting (daylight ideal), stable position (tripod or lean), sound on.
Call them over
E.g. „Honey, come here quick, I have something for you" or „Come, I need to show you something." Keep it natural.
Capture the reaction
Sit together in front of a TV, laptop, phone or iPad. The camera films your reactions — the animation doesn't need to be on screen. Capturing both is even better.
Be natural
Don't act — just live the moment. The honest reaction is what makes it beautiful.
Quick tips
Portrait
Daylight
Reactions in focus
Sound on
Hold steady
Full moment
How to send us your video
Reply by email
Just reply to your delivery confirmation email with the video as an attachment.
For large files
Upload it to wetransfer.com and send the link to hello@customlovestory.com.
💸 Cashback: 50% of your order refunded to your original payment method — usually within 5-10 business days.
Frequently asked
How much do I get back?
50% of your order, refunded to your original payment method (e.g. credit card, PayPal). It usually takes 5-10 business days after our confirmation.
When do I need to send it?
Within 30 days of receiving your animated film.
What does the video need?
The reaction should be clearly visible (good image quality, people recognizable). No acting needed — an honest reaction is enough.
What will you do with my video?
By submitting your video, you agree that we may use it on our social media channels (Instagram, TikTok) and in advertising — worldwide, without time limit. You can withdraw consent any time by email and we'll take it down from all platforms.
How long must the video be?
No minimum length. The full reaction (beginning to end) is enough — usually 30 seconds to 2 minutes.
What if the quality isn't good enough?
No problem — we'll reach out. You can try again or we'll find an alternative together.
Questions?
Just reply to your confirmation email
or write us at hello@customlovestory.com